You are clearing a client site and you need a number you can stand behind, fast, from a buyer who will not turn up on your client's doorstep six months later selling to them directly.
This is the whole reason a reseller uses a buyer like us rather than handing the client a phone number, so we will be specific about what it means.
When you bring us a client's hardware, we commit that we will not:
If we are dealing with their facilities team directly, it is because you asked us to, and it stays inside that job.
This is a real commitment and we would rather lose the deal than breach it. A buyer who poaches your client makes a single margin once; a buyer who does not gets every site you clear for the next decade. The arithmetic is not difficult.
Whatever you have — asset export, a photo of the rack, or a rough count. One site or several.
Written, line by line, in one business day. Something you can put in front of a client unedited.
Deal with us yourself, or let us coordinate with the site directly. Your call, and it does not change the offer.
Freight or prepaid label depending on size. ACH on check-in against the agreed list.
Drawn from what goes wrong on decommissions rather than from what sounds good on a page.
Leased, financed or retention-of-title kit is not the client's to sell. Establishing that at the list stage is far less painful than at check-in, and it protects you as much as us.
Our offer is broken out per unit, so you can hand it to a client without editing it or defending an averaged lump sum.
Site handovers move. Tell us the constraint and we will schedule around it rather than around our own week.
One list per site or one combined. We will keep the pickups and the paperwork separated however your project tracking needs them.
Loose drives, unlabelled memory, a switch nobody can identify. Put it on the list — sorting it out is our problem, not yours.
There is no minimum here, which matters more in this channel than anywhere else — most of what a reseller clears is three servers and a switch, not a row of racks.
Those jobs get the same written per-unit offer and the same prepaid shipping as a full decommission. You are not going to get told the lot is too small to bother with.
Clearing something tiny right now? See how small-lot cleanouts work.
No. That is a written commitment, not a courtesy. We will not market to your client, we will not use the collection as an introduction, and we will not contact them about anything other than the logistics of the specific pickup you have arranged — and only where you have asked us to deal with them directly.
Yes, if you want us to. We can arrange the pickup with their facilities team directly and keep you copied on everything. The commitment above still holds.
One business day for a written per-unit offer on most lists. If you are mid-pitch and need an indicative position sooner, say so when you send it and we will tell you what we can do.
In practice, yes. Plenty of resellers present the recovery as part of their own service and simply use us as the buyer behind it. We have no interest in being visible to your client if you would rather we were not.
Yes. Send one list per site or one combined — whichever suits your project tracking. We schedule pickups around each site's receiving hours rather than making you coordinate it.
We buy outright rather than trading against hardware we do not sell. The clean version is that we pay you and you spend it however the deal is structured.
Flag it early. We check ownership before we pay, and separating leased assets at the start is much less painful than discovering them at check-in.
ACH once the shipment is checked in against the agreed list, typically the same business day it lands. Wire on request. ID is required prior to payment.
Send the list. Written per-unit offer back within one business day — and we will never approach your client.
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